Learn.360ism.com (“Site”) is operated by 360ism Studios (“360ism,” “we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit the Site, purchase or attend any class, workshop, or event (“Event”), or otherwise interact with us. By using the Site, you agree to the practices described below.
1. Information We Collect
1.1 Information you provide directly
| Type | Examples | When collected |
|---|---|---|
| Account / Booking Details | name, e‑mail, mobile number, billing address | when you create an account, join the newsletter, or book an Event |
| Payment Data | last 4 digits of card, payment token (handled by Stripe/WooPayments), PayPal transaction ID | during checkout |
| Communications | e‑mails, texts, survey responses, support tickets | when you contact us or respond to surveys |
| Media Uploads | photographs you submit for critiques, galleries, or social features | optional uploads |
1.2 Information we collect automatically
- Device & Log Data — IP address, browser type, referring URL, pages viewed, date/time stamps.
- Usage Data — Clicks, scrolls, form interactions, and booking funnel progression.
- Cookies & Similar Tech — Small files stored on your device (see Section 6).
1.3 Information from third parties
- Payment Processors (Stripe, WooPayments, PayPal) confirm payment status.
- Social Platforms if you engage with our Facebook or Instagram content (aggregated analytics only).
- Marketing Tools (Mailchimp, Meta Pixel, Google Analytics 4) provide campaign metrics.
2. How We Use Your Information
| Purpose | Legal basis (GDPR) / legitimate interest |
|---|---|
| Process bookings, payments, and send confirmations | Contract performance |
| Send Event reminders, updates, or cancellations | Contract performance |
| Provide customer support | Legitimate interest |
| Improve the Site and develop new classes | Legitimate interest |
| Send marketing e‑mails if you opt in | Consent |
| Display testimonials or participant images (with permission) | Consent |
| Detect, prevent, and address fraud or misuse | Legitimate interest / Legal obligation |
| Comply with tax, accounting, and legal obligations | Legal obligation |
3. Sharing & Disclosure
360ism never sells your personal data. We share it only as needed:
| Recipient | Reason |
|---|---|
| Payment Processors (Stripe/WooPayments, PayPal) | To complete transactions |
| E‑mail & SMS Providers (Mailchimp, Twilio) | To deliver confirmations and newsletters |
| Analytics & Ad Partners (Google, Meta) | To measure and improve marketing effectiveness; data is aggregated or pseudonymised where possible |
| Event Instructors / Co‑hosts | Limited to attendee lists (name, first initial of surname) for roll‑call and safety |
| Service Vendors (IT, security, accounting) | Bound by confidentiality agreements |
| Legal / Government Authorities | When required by law, subpoena, or to protect rights and safety |
4. How We Protect Your Data
- Encryption — The Site is served over HTTPS; sensitive data (payment tokens) is encrypted in transit and at rest by our payment partners.
- Access Controls — Staff access is role‑based and logged.
- Back‑ups — Daily automated backups stored securely for disaster recovery.
- Assessment — Annual security reviews and plugin updates to patch vulnerabilities.
5. Data Retention
We keep your information only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Booking & Transaction Records | 7 years (for tax & accounting) |
| Marketing E‑mail Lists | Until you unsubscribe or five (5) years of inactivity |
| Support Communications | 3 years after last contact |
| Website Logs | 12 months, then aggregated or deleted |
6. Cookies & Tracking
We use:
- Essential Cookies – remember items in cart, keep you logged in.
- Analytics Cookies – GA4 to understand traffic and improve UX.
- Marketing Pixels – Meta Pixel for ad performance and retargeting.
You can manage or delete cookies in your browser settings. Opt‑out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
7. Your Choices & Rights
Depending on your location, you may have the right to:
| Right | How to exercise |
|---|---|
| Access / Portability | E‑mail privacy@learn.360ism.com |
| Rectification | Update details in your account dashboard or contact us |
| Deletion (“Right to be forgotten”) | E‑mail request (may affect ability to attend future Events) |
| Restrict / Object to Processing | Manage cookie consent banner; opt‑out of marketing |
| California CCPA – opt‑out of “selling” | We do not sell data; contact us for clarification |
| EU/UK GDPR – lodge complaint | Contact your local supervisory authority |
We will respond within 30 days of verifying your identity.
8. Children’s Privacy
The Site is not directed at children under 13. We do not knowingly collect data from them. Parents who believe their child has provided us personal information may contact privacy@learn.360ism.com to request deletion.
9. International Transfers
We are based in the United States. If you access the Site from outside the U.S., your data may be transferred to, stored, or processed in the U.S. and other jurisdictions. We rely on Standard Contractual Clauses and similar safeguards for such transfers.
10. Third‑Party Links
The Site may link to external websites (e.g., lens reviews, venue partners). We are not responsible for their privacy practices. Read their policies before submitting personal information.
11. Changes to This Policy
We may update this Privacy Policy to reflect legal, technical, or operational changes. We will post the new version on this page and, if the changes are material, notify you by e‑mail or a banner on the Site.
12. Contact Us
Questions or requests?
Privacy Officer
360ism Studios
1108 E. Main St 220
Richmond, VA 23219
United States
E‑mail: privacy@learn.360ism.com